determine links in email template that have errore...
# ask-stanley-ai
p
determine links in email template that have errored on click by user
c
AI generated answer (using internal Slack threads):
Based on the provided Slack threads, there are several instances where users have encountered errors when clicking on links in email templates. 1. In the first thread, a user is trying to include a "View Record" link in a custom email template. The solution suggested is to create a custom hyperlink using the internal ID of the record in question. 2. In the second thread, a user is having trouble with a marketing email template that includes images. The error message states that "Links to NetSuite record pages must include your account ID for them to work correctly". The user has verified that the
src
for the image is correct and that the file is set as
Available without Login
. However, due to NetSuite's recent change to include the account ID in the NetSuite URL, the user may need to update the email template to include updated File Cabinet URL references. The user acknowledges this as a bug and plans to submit a bug report to support. 3. In the third thread, a user is having issues with Sticky notes. When an employee clicks on a link in an email that they are tagged in, they receive a "DNS_PROBE_FINISHED_NXDOMAIN" error message. This error is a Chrome non-existent domain error, suggesting that the link is probably hard-coded to an outdated Netsuite domain. In all these cases, the errors are related to the URLs used in the email templates. It's important to ensure that the URLs are updated to reflect any changes in the NetSuite system, such as the inclusion of the account ID in the NetSuite URL. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.785228
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.784893
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.783807933
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