When I create a case in backend NetSuite for a customer, is there a way to turn off the automatic email that is sent to the customer, without turning off the support preference in Setup?

AI generated answer (using internal Slack threads):

Based on the conversations provided, it appears that there isn't a direct way to turn off the automatic email that is sent to the customer when a case is created in the backend of NetSuite, without turning off the support preference in Setup. However, there are a few workarounds that were suggested: 1. Create a custom email field to capture the email and hide the standard field. This way, the automatic email might not be sent as the standard email field is hidden. 2. You could potentially script or write a workflow that would reverse the field sourcing, but this is not recommended. 3. For quotes specifically, you can remove the options that trigger an email being sent from a custom form. These options include the checkbox for email on the communication tab, the 'save and email' option, and the 'email' option in the actions on record view. 4. For the "Click here to update the case Online" link that is automatically included in the case creation notification, you can go to Setup > Company > System Email Templates to modify the template. Please note that these are workarounds and may not work in all scenarios. Always test thoroughly before implementing changes in a live environment. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******