Update A/R account on a customer refund

AI generated answer (using internal Slack threads):

To update the A/R account on a customer refund, you can use a workflow. Here are the steps: 1. Create a new workflow. 2. Set the record type to 'Cash Refund'. 3. Set the trigger type to 'After Record Submit'. 4. Add a new action of type 'Set Field Value'. 5. In the 'Field' dropdown, select 'Account'. 6. In the 'Value' field, select the default account you want the cash refunds to hit. This workflow will automatically update the A/R account on all new customer refunds. If you need to update the A/R account on multiple existing customer refunds, you may need to use a script. Unfortunately, there is no CSV import option or mass update field for this specific task. Please note that the payment method on the refund transaction may also set the account. You might want to consider creating a specific refund payment method that uses the desired account. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******