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is there a way to get rid of this from email campaigns that we send out

do you have SPF and DKIM setup in your DNS record?

<https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/subsect_1536091586.html>

Correct, DKIM is a part of it. See also
• <https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_N993117.html#subsect_38164605548>
• <https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_4322255829.html>

I've noticed this on my outbound emails, and it started since my update to 2024.2 (yesterday). I have SPF and DKIM setup, and have for a long time. The recent update changed the way the sent from address presents itself, while the reply-to is still correct and unchanged.

I submitted a ticket for it moments ago, but mention in case the timing also aligns for anyone else recently updated. Happy Friday!

<@UFQ6EPNCT>, did you find the fix?

In my environment, the problem was caused because we had capital letters in our from addresses. Once I updated all from address to be all lower case and absolutely no upper case, it resolved the issue and removed the sent-via.netsuite bit. The presence of upper case seems to cause the DKIM to fail.

Definitely check to make sure there's no capital letters in the domain name of your sending from address on your campaign. It seems to be a known issue since Version 2024.2. Good luck!