How to create a Customer Refund for a Customer Deposit that's already been fully applied?

AI generated answer (using internal Slack threads):

To create a Customer Refund for a Customer Deposit that's already been fully applied, you would need to perform a workaround as NetSuite does not directly allow this. Here are the steps: 1. Create a Journal Entry (JE) to move the amount from the account with the Deposit balance to an account with a Fee balance. This is done to correct the balance in the accounts. The JE would look like this: - Debit (account with Deposit balance) - Tag Customer on this line - Credit (account with Fee balance) 2. Perform a Customer Refund and apply it to the Journal Entry you created. This will effectively refund the customer deposit. 3. If you want to apply the refund to another Sales Order, you would need to accept another deposit against the Sales Order from the same account. It's recommended to use a fake clearing bank account if this is a common occurrence. This account should always be at zero unless there's an issue. Please note that this is a workaround and might not be suitable for all situations. Always consult with your accounting team before making such changes. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******