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Hi All
In the Communication tab of the support case record, if anyone adds a message/file/user notes then how do we know something is added?
like I want the date/time if something is changed in the communication tab eg using UES?

Got the solution for email and user nodes these are the records so we can use UES.
but the file is not a record, any solution?

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Hi <@UCV4TNZQS>
If we send an email from the support case communication tab it will trigger the user event script on the message record but on the same mail someone replies on that mail message record gets created but the user event will trigger why and how can I solve this issue

The UE fires on the reply because a new message has been created by the reply.  The thing to look for I think is the inbound/outbound flag on the message.   In your code look for inbound and if it's true exit the function. 