I have a scenario where an employee in one subsidiary is the supervisor of an employee in another subsidiary, there is then a few direct reports to this other employee. So it looks like this. Employee 1 - Subsidiary A, Employee 2 - Subsidiary B (repots to Employee 1 Employee 3, 4 and 5 - all subsidiary Bm, reports to employee 2 If employee 2 is away, employee 1 needs to approve the timesheets of employee 3, 4 & 5. At present unless we actually set him as the time approver on these records, then NetSuite doesn't seem to recognise the hierarchy, is this because Employee 1 is in another subsidiary, is there a specific group of permissions we should be applying?

Did you enable Allow cross subsidiary record viewing for the role of employee 1?

yep definitely enabled

And are you using approval routing for time entries or just basic approvals?

basic approvals only. i had a weird thing happening today too where i was getting a permission issue saying Higher permissions track time required, but the role already is set to full. Currently i have removed the role form the user, removed the permission and i will add the permission back soon and then add the user a bit after that to try and reset, i think i may have to log a netsuite case for this.

Is sub B a child of sub Aor are they siblings? I could see this working on a parent child relationship but not in a sibling relationship.

more like parent and grand child - but the sub A is the grand child (i know its a wierd setup)

If I am reading that right... employee A, the "fall back" approver, is in a sub that is 2 levels subordinate to the Sub of the employees they need to approve for? I don't think that is going to work. Permissions usually water fall down the tree not across or up.

Yep you are reading that spot on (and yep i know its a weird setup)

I think natively basic approvals will only use the supervisor or time approver of the employee on the record Anything other than that would require a custom workflow

i believe so too - my issue is even if i set the user up n the same sub as the other employees he cant approve, yet if i give him access to the COO role then he can, i cannot find any obvious permissions differences that would stop the 2 roles function differently.

Do both roles have full permissions for track time

Yep sure do, i will do an export of the permissions when i get a chance. and screenshot the role setup.

Is this your company instance or is this for a customer?

its my customer (but they also happen to be my old workplace) and i know their setup is weird, i cant control how they want their business reporting structure V the legal setup of their subsidiaries.

Do you have any custom fields on time entries or custom records referenced?

The reason I asked, is not about controlling the customer at all. If it was your instance, I was going to offer to take a look with you to see if there was anything I could see. When it is a customer that makes it a little more complicated. Thats all.