How to send a mass communication email to the customers using the email template in Netsuite?

AI generated answer (using internal Slack threads):

To send a mass communication email to customers using an email template in NetSuite, you can follow these steps: 1. Create an Email Template: Navigate to

Documents > Templates > Email Templates

and create your email template. 2. Use the Mail Merge Feature: You can use the Mail Merge feature to send emails to a list of customers. This feature allows you to send emails to a large number of recipients at once. 3. Create a Saved Search: You can create a saved search for the customers you want to send the email to. 4. Use the Message Tab: In the saved search, there is a message tab where you can write an email or attach the email template you created. 5. Send the Email: Once you have set up the email and the recipients, you can send the email. Alternatively, if you are sending to a large list of customers, you can use a marketing campaign. If you are sending to individual customers or a list of customers, you can create a workflow and trigger it using a mass update. For workflows, you can define the criteria in the mass update to get to your customers. Then use the 'Mark All > Submit' in the Mass Update to check all the boxes and trigger the workflow on just the customers you've selected in the list. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******