is there a way i can setup free shipping to a customer that will charge shipping on the invoice and record the shipping expense but then discount it on the same invoice?

AI generated answer (using internal Slack threads):

Yes, there is a way to set up free shipping to a customer that will charge shipping on the invoice and record the shipping expense but then discount it on the same invoice. This can be achieved by creating a workflow or a script in NetSuite. Here's a high-level overview of how you can do it: 1. Create a Discount Item for Free Shipping: You can create a discount item in NetSuite that will be applied when certain conditions are met (e.g., the order qualifies for free shipping). This discount item will be used to offset the shipping cost on the invoice. 2. Use a Workflow or Script to Apply the Discount: Depending on the complexity of your conditions for free shipping, you can use a workflow or a script to automatically apply the discount item to the invoice when the conditions are met. The workflow or script can be set up to populate the discount amount from the shipping cost field, effectively making the shipping free. 3. Make the Discount Amount Negative: To ensure that the discount amount offsets the shipping cost, you need to make the discount amount negative. This can be done in the formula field of the workflow or script. Please note that this is a high-level overview and the actual implementation may vary depending on your specific requirements and NetSuite setup. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******