when trying a connection through the rest api, the requests fail with 401 despite triple checking permissions and tokens the login trail shows a failure. the login attempt is correctly associated with the user, but the 'Role' column appears empty (I double checked and the user does have that role assigned) What could cause this?

AI generated answer (using internal Slack threads):

Based on the conversations, the issue of getting a 401 error when trying to connect through the REST API, despite having the correct permissions and tokens, could be due to several reasons: 1. Role and User Status: Ensure that both the role and the user you are using for your tokens are active. Inactive roles or users can lead to a 401 error. 2. Role Permissions: The role you are using should have the necessary permissions. If you are creating your own role, make sure it has the permissions detailed in the NetSuite documentation. If you are using the Administrator role, it should already have all the required permissions. 3. Token Creation: User access tokens are created for a user/role combination. If you are using the Administrator role, the user must be active for the token to be created. 4. REST Web Services Permission: Check if the role has the permission for Setup > REST Web Services. This permission is necessary for connecting to REST web services. 5. Integration Scope: Ensure that the integration includes REST Web Services in its scope. 6. Role Assignment: The role must be assigned via Manage Access Token. If you are using the Administrator role, it must be assigned this way. Remember, if you are using the Administrator role, you cannot add permissions to it as it already has all of them. If you are creating your own role, you need to assign the necessary permissions to it. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******