looking through the “sent email” list, I’m see a l...
# generalj
jen
10/10/2024, 7:25 PMlooking through the “sent email” list, I’m see a lot of what look like spam emails that show as going out of our system e.g.
Copy code
From
"IT Services Desk (<mailto:mailservet24312@post.com|mailservet24312@post.com>)" <system@sent-via.netsuite.com>
Subject
Final Notice: Password Expired Noticem
Michael Pope
10/10/2024, 7:33 PMDoes it tell you who it's going to? Two possibilities: (1) Someone is in your account and sending stuff (unlikley). (2) If someone replies to one of your Netsuite sent emails, Netsuite will proxy the response back to you. You can see if the sent email is headed towards one of your company's internal addresses (if it is, this is likely what is happening).
j
jen
10/10/2024, 7:35 PMthe emails are going both to our team AND to customers….
jen
10/10/2024, 7:36 PMthe same email sent at same time to a large number of recipients (as single emails, each to one recipient)
m
Michael Pope
10/10/2024, 8:38 PM@jen It's likely a case of them replying to an email. If you look at an email Netsuite sends out, it will be from something like 'messages.__ACCOUNT_ID__.5064329.602452df83@3646140.email.netsuite.com'. If you reply to that particular email address, it will go to the original senders (it might also go to people who are cc'd... I don't remember on that).
Michael Pope
10/10/2024, 8:44 PMOkay... just confirmed. Replying to that messages.....netsuite.com address will reply to the original sending email ONLY. Any other people who are cc'd will have the email sent to them directly (not through Netsuite).
Michael Pope
10/10/2024, 8:46 PMThey will still show up on the cc list on Netsuite (since an email has a cc list), but for the reply-backs, the only mail Netsuite actual handles is proxying the email to the original sender. The cc's are handled in reply-backs by the server of whomever is replying-back.
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