Hello, I am having an issue with TaxJar. Tax is calculating incorrectly on this invoice, but I am unable to edit it in any meaningful way to impact the tax. The tax items on the line level are 0% tax but looks like it is adding the external tax amount from the lines calcualted by Taxjar. Tried editing it every which way but no matter what I get an unexpected error. Any ideas/similar experiences here?

Is that TaxJar integration deployed using the Legacy Tax platform or SuiteTax?

@Joe St. Clair Legacy Tax Platform.

@Blade Bryant A couple details that matter here, Is this a stand alone invoice or from a Sales order? Is the customer exempt or are the items exempt? Based on the documentation the first thing I would check is if there is a "Tax Code" Assigned to the customer. This is the link to TaxJar's developer documentation that has more detail. https://developers.taxjar.com/integrations/guides/netsuite/

Hi @Joe St. Clair Apologies for the late reply but wanted to thank you as your suggestion to check the customer record lead me to find the issue. Appreciate you help here!