add user to support overview

AI generated answer (using internal Slack threads):

To add a user to the Support Overview in NetSuite, you need to assign them the "NetSuite Support Center" role in their employee record. This can be done by navigating to their employee record and adding the role there. Once the role is assigned, the user should be able to see the "Support" tab in their account. From there, they can navigate to the "NetSuite Account Center" under the "Support Overview" section. However, it's important to note that only authorized contacts can submit support cases. If the user is not able to submit a case, they may not be set as an authorized contact for your NetSuite account. You can manage authorized contacts from the "NetSuite Account Center". If you encounter an "unexpected error" when clicking on the "NetSuite Account Center", it could be due to insufficient permissions. In this case, you may need to assign yourself the "Support Administrator" role in addition to the "NetSuite Support Center" role. Please note that the "NetSuite Support Center" role does not appear as a selectable role in the top right corner of the interface. It simply adds the "Support" tab to the classic center. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******