Why is it that some customers can Update their SuiteApp via SuiteApp Marketplace, and some do not see the Upgrade button

AI generated answer (using internal Slack threads):

The ability for customers to update their SuiteApp via the SuiteApp Marketplace depends on whether the SuiteApp is a managed bundle or not. For managed bundles, the SuiteApp developers can push updates to all accounts that have the SuiteApp installed. However, the administrators of those accounts need to initiate the upgrade process from their end. They can do this by going to the bundle pages and clicking the update button, similar to how they would update a non-managed bundle. On the other hand, if the SuiteApp is not a managed bundle, the customers will need to actively click on Update for the installed bundle to get the latest updates. In some cases, customers might encounter issues where the SuiteApp won't install an update and it appears to be stuck. In such scenarios, it's recommended to check the installed bundles page for any messages or errors. If the issue persists, it might be a good idea to open the SuiteApp in an incognito session to ensure it's not a browser-specific issue. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******