I'm trying to use regex in freemarker pdf template to replace line break to comma. If I use string from the field regex works fine but if I use it from record field it doesn't work.

<#assign text = "Testing 
Testing2, 
Testing3" />
<#assign cleaned_text = text?replace("[\\r\\n]+", ",", "r")>
${cleaned_text}

Then it shows as expected

Testing
Testing2, Testing3

However I have a field with same text but if I assign that value it doesn't work.

<#assign text = record.custfield_id />
<#assign cleaned_text = text?replace("[\\r\\n]+", ",", "r")>
${cleaned_text}

This shows the original text. How to solve this problem?

what happens when you print

${record.custfield_id?html}

? Does it return any characters for the line break?

I think that Netsuite may be automatically replacing line break characters with HTML line break tags, so even though it’s \r\n in the original field, it may be converted to a BR tag within the template.