Why would NetSuite freemarker return otherrefno in the code below, but not my custbody field?

<#if lineitem.picktype!=""> <table width="100%" class="tableStyleGeneral"> <tr> <td style="align: right; font-size:13pt"><b>${lineitem.otherrefnum@label}: ${lineitem.otherrefnum}</b><br/><br/><br/></td> </tr> </table> <table width="100%" class="tableStyleGeneral"> <tr> <td style="align: right; font-size:13pt"><b>DELIVERY DATE RANGE - FROM: ${lineitem.custbody_ss_delivery_date_from}</b><br/><br/><br/></td> </tr> </table> <table width="100%" class="tableStyleGeneral"> <tr> <td style="align: right; font-size:13pt"><b>DELIVERY DATE RANGE - TO: ${lineitem.custbody_ss_delivery_date_to}</b><br/><br/><br/></td> </tr> </table>

AI generated answer (using internal Slack threads):

The issue you're experiencing might be due to the scope of the field you're trying to access. The

lineitem.otherrefnum

field is a standard field that is available on the line level of a transaction, hence it can be accessed directly in the Freemarker template. However, the

custbody_ss_delivery_date_from

and

custbody_ss_delivery_date_to

fields seem to be custom fields. If these are body-level fields, they cannot be accessed directly from the lineitem scope. You would need to use

record.custbody_ss_delivery_date_from

and

record.custbody_ss_delivery_date_to

instead. If these are line-level fields, ensure that they are correctly set up and populated. Also, make sure that the fields are marked to "Show In List" in the custom field settings. If they are not, they will not be accessible in the Freemarker template. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******