user access system email hyperlink for "set netsuite password" does not show for a new netsuite user who's email does not have multiple account access or other environments. why is this happening?

AI generated answer (using internal Slack threads):

The issue of the "set NetSuite password" hyperlink not showing up in the system email for a new NetSuite user could be due to several reasons: 1. Bounced Email List: NetSuite maintains a list of bounced email addresses. If an email address is on this list, NetSuite will not send password reset emails or email change notifications to it. You can check this list by navigating to

/app/common/entity/bouncedaddresses.nl

in NetSuite. 2. Multiple Accounts: If the user's email address is associated with multiple NetSuite accounts (including Sandbox and Production), the system may not send the password setup hyperlink. NetSuite considers Sandbox and Production as different accounts, so if a user is active in both, they might encounter this issue. 3. Email Delivery Issues: There could be issues with the email delivery system, causing the email with the password setup hyperlink to not reach the user's inbox. This could be due to spam filters, server issues, or other email delivery problems. If the user is not on the bounced email list and does not have access to multiple accounts, it's recommended to try changing the user's email address to a different one and see if the issue persists. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******