user access system email hyperlink for "set netsuite password" does not show for a new netsuite user whose email does not have any access to other accounts. why is this happening ?

AI generated answer (using internal Slack threads):

The issue you're experiencing, where the "set NetSuite password" hyperlink does not show for a new NetSuite user whose email does not have any access to other accounts, could be due to a few reasons: 1. Multiple Account Access: NetSuite does not include the URL in the email if the user's email address has access to more than one account. This is a security measure to prevent unauthorized access. 2. Bounced Email List: If the user's email address is on the bounced email list within NetSuite, password reset emails or email change notifications will not be sent. You can check this by navigating to

/app/common/entity/bouncedaddresses.nl

in NetSuite. 3. Access to Other Environments: The user might have access to another environment that is not related to your company. This could be another NetSuite instance, a customer center portal, or even a long-forgotten Dev account or an expired but not yet deleted Sandbox account. 4. Email Address Change: If the user's email address was recently changed, there might be a delay in receiving the password reset email. Remember, these are potential reasons based on the information available. The exact cause can vary depending on the specific circumstances and settings of your NetSuite environment. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******