user access system email hyperlink for "set netsuite password" shows for one user and not the other. why is this happening ?

AI generated answer (using internal Slack threads):

The issue of the "Set NetSuite Password" hyperlink showing for one user and not the other is likely due to the fact that the user without the hyperlink has access to multiple NetSuite accounts. NetSuite does not provide a hyperlink for password reset in the email if the user's email address is associated with more than one account. This is a security measure to prevent unauthorized access. In such cases, the user themselves will need to log into the different accounts and change the password. If the user is unable to do this, they may need to use the "Forgot Password" option on the login page. However, if they are still facing issues, it could be due to the fact that the admin person attempting to reset the password does not have access to all of the same environments as the user. Please note that NetSuite considers Sandbox and Production as different accounts. So, if a user is active in both, they might face this issue. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******