Why would Netsuite Ship Central Roles not come up?

AI generated answer (using internal Slack threads):

The issue of NetSuite Ship Central Roles not coming up could be due to several reasons: 1. Role Permissions: The user might not have the necessary permissions assigned to their role to access the Ship Central feature. It's important to ensure that the role has been granted the necessary permissions. 2. Role Availability: The role might not be available due to system maintenance or an unreported outage. This can be checked on the NetSuite status page. 3. Account Status: If the NetSuite account is not in good standing (for example, if the account is not paid), then access to certain features and roles might be restricted. 4. Cache Issues: Sometimes, local cache issues can cause problems with loading certain features. Clearing the cache (for example, using Ctrl+Shift+R in most browsers) might resolve the issue. 5. Integration Issues: If the Ship Central role is part of an integration with another system (like Amazon Seller Central), there might be issues with the integration itself. This could be due to changes in the API, connectivity issues, or problems with the integration setup. 6. Default Role Settings: If the user has multiple roles and the system is unable to determine the default role based on usage, it might cause issues with role selection. Setting a default role might help in this case. Remember to always double-check the role settings, account status, and system status when encountering issues with role availability. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******