<@U7LB2550R>, yep, same here, about 2 hours ago it...
# suitecommercec
Chris Geast
09/20/2024, 12:10 PM@GWilliams, yep, same here, about 2 hours ago it started. We are on SBK, so appears to be system wide.
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GWilliams
09/20/2024, 12:12 PMThe error message we receive in the checkout is "Exception when submitting the order". is this the same error you are experiencing?
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Chris Geast
09/20/2024, 12:14 PMWe are getting "Please log in first before this operation." but I assume that the issues are linked, just a different returned error message. We haven't made any changes to our site, how about you? I can see that the transaction is getting to our credit card processor and provides a response.
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GWilliams
09/20/2024, 12:15 PMSame here. No changes recently to our website.
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Chris Geast
09/20/2024, 12:16 PMI have raised the issue with NetSuite support, if it helps our support case number is 5964258 if you were going to create a case as well.
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GWilliams
09/20/2024, 12:16 PMok thanks. Was just about to raise a case myself
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Chris Geast
09/20/2024, 12:17 PMJust curious, where are you based, we are in the UK.
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GWilliams
09/20/2024, 12:18 PMsame here, based in the UK
GWilliams
09/20/2024, 12:19 PMwhat payment provider are you using?
GWilliams
09/20/2024, 12:19 PMWe are using Adyen?
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Chris Geast
09/20/2024, 12:19 PMYes, Adyen here as well.
Chris Geast
09/20/2024, 12:26 PMIf you raise a case, let me know the support number and I'll send that on with my case as well.
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GWilliams
09/20/2024, 12:39 PMOur case number is 5964315
✅ 1
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Chris Geast
09/20/2024, 12:40 PMGreat, have sent that on to them. I just had a video call with them to show the issue.
Chris Geast
09/20/2024, 12:42 PMDo you know what Adyen bundle version you are using, we are on 1.20.06. It does show as there being an update to 1.20.07, but I think the bundle is managed so won't allow us to upgrade.
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GWilliams
09/20/2024, 12:44 PMWe are on 1.20.06
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Chris Geast
09/20/2024, 1:26 PMSmall update, had another call with support, they believe it is an update with Chrome/Edge which is creating session issues, they have had it before. Users using FireFox do not appear affected, so might be worth getting customers to use FireFox until it is fixed.
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GWilliams
09/23/2024, 12:06 PMHi @Chris Geast are you still experiencing issues? We are still unable to process card payments
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Chris Geast
09/23/2024, 12:07 PMHi, nope, still having issues with all browsers except FireFox. We have put a message on the checkout for now asking users to use FireFox instead. Support have this as a U2 as of this morning. Haven't heard anything since then.
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GWilliams
09/23/2024, 12:09 PMSame here. We have a banner on the website advising of Firefox, Paypal etc
GWilliams
09/23/2024, 3:11 PMFYI @Chris Geast - We have a case open with Adyen and Elim Solutions (who provide the integration for Adyen and NS). They are investigating the issue at present
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Chris Geast
09/23/2024, 3:16 PMThanks for the update, having two providers involved always slows things down as they usually blame each other.
Chris Geast
09/24/2024, 3:19 PM@GWilliams, any luck with your open cases. NetSuite are giving me the whole "Issue is not reproducible on their end" response.
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GWilliams
09/25/2024, 8:33 AMno progress at the moment. all teams are still investigating the issue
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Chris Geast
09/25/2024, 12:08 PMI have created a case with Adyen/Elim as well to see if they have any insight.
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GWilliams
09/26/2024, 10:29 AM@Chris Geast Any updates from your side?
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Chris Geast
09/26/2024, 10:33 AM@GWilliams Nothing unfortunately. Adyen/Elim have pushed it back to NetSuite, apparently they have created a case with NetSuite as well. I've had several calls with NetSuite and request for HAR files, but they appear to shooting in the dark for answers on this one. In the mean time, my turnover is down and no end in sight to the issue. Overall, not very happy with NetSuite at all on this one. It can't be just us having this issue, I would be interested to know how many other NetSuite clients have been impacted by this.
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