Email signatures not appearing for some employees
# ask-stanley-ai
t
Email signatures not appearing for some employees
c
AI generated answer (using internal Slack threads):
Based on the conversations, it seems that the issue of email signatures not appearing for some employees in NetSuite can be due to a few reasons: 1. The email signature setting might not be enabled for the specific employee. As an admin, you cannot set the email signature for another employee. Each employee has to set their own email signature. 2. There seems to be a recurring issue where the email signature gets converted to raw HTML. This issue was reported to have been fixed but it seems to have reoccurred. A workaround suggested was to uncheck the "add signature to messages" option in the preferences, save the changes, and then check it again. However, this solution did not work for everyone. 3. Another solution provided for the raw HTML issue was to open an existing customer's email using Chrome, copy the URL of the pop-out window and put it into a new Chrome tab. Then press F12 for the Chrome Developer Tools, right-click on the browser's RELOAD button, select "Empty Cache & Hard Reload", close the unnecessary tabs and try again. 4. The issue might also occur when you forward or reply to an email from NetSuite. Remember to always clear your browser cache after making changes to your settings in NetSuite as this can sometimes resolve the issue. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.834737957
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.828764856
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.828220844
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