Several weeks ago I noticed that the My Account Reorder Items and Product Lists were no longer showing items in a sandbox website using SCA Kilimanjaro. When I placed a new web order or added an item to the wishlist, the items did not appear in the above lists when I went to My Account. These issues do not occur in a production NetSuite account. I thought possibly there was something installed in the sandbox account that was not in production. We refreshed the sandbox earlier this week. After restoring the sandbox website, the issue still exists. Has anyone else experienced an issue with reorder items or wishlist not displaying items in their sandbox websites? Before refreshing the sandbox, I had to create a custom role and elevate permissions on the ReorderItems.Service.ss, ProductList.Item.Service.ss and ProductList.Service.ss service files to get the features to work.

Yes. We experienced this already with multiple customer sbxs.

@Regorr Segarra, thank you.

@texmc which role did you use on elevating permission?

@nico7784, I created a custom role that included the following permissions: Transactions • Find Transaction : View • Sales Order : View Lists • Items : View The “Lists > Items” is the key permission that was needed for the service files: ProductList.Item.Service.ss, ProductList.Service.ss and ReorderItems.Service.ss to work. The “Transaction > Find Transaction & Sales Order” permissions were needed to get the ReorderItems.Service.ss service file to work after adding the Lists > Items permission to it.

I used a custom role as well

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