whats the best practice for mapping a billing and shipping address through an integration for a sales order?

AI generated answer (using internal Slack threads):

Based on the conversations, the best practice for mapping a billing and shipping address through an integration for a sales order in NetSuite would be as follows: 1. Default Billing Address: Ensure that the customer record in NetSuite has a default billing address set. This address should automatically be picked up as the 'Bill To' address when a sales order is created for that customer. If this is not happening, it could be due to the settings in your integration. Check the mapping in your integration to ensure it's not hard-coding 'custom' as the option. 2. Custom Shipping Address: NetSuite allows you to set a custom shipping address on the sales order which doesn't get added to the customer record. This is useful for one-time shipping addresses. The 'Ship To' field on the Sales Order record has a 'Custom' option which allows shipping to an address different than the customer record. 3. Reusable Shipping Address: If you want a reusable shipping address, you can use the 'New' option in the 'Ship To' field. However, make sure not to select the 'Default Shipping' option if you don't want the default changed on the customer record. 4. Drop Shipments: If you're dealing with drop shipments, you can automate the process by having the customer enter the 'custom' or 'new' address when they place the order. This way, the order can go directly from the customer to shipping without needing to be revised by a CSR. Remember, the custom address is not stored, so it needs to be re-entered for each new order. If you want to avoid this, you can create a new address record for the customer and use that for the shipping address. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******