c. Be aware that if your support package is Self-Service and you are asking help that is not an issue in the system. CS reps are advised to route you to a SuiteAnswers article which 99%+ is not really helpful cause it's not always specific to what you are asking. If the question is not an Issue a limitation in NetSuite, don't bother to filing a ticket better ask in NetSuite Groups like what you have here..