reversing a customer deposit

AI generated answer (using internal Slack threads):

Based on the conversations, reversing a customer deposit in NetSuite can be done in a few ways: 1. If the period is still open, you can directly delete the customer deposit. However, this is not recommended as it can disrupt your financial records. 2. If the period is closed, you can't directly delete a customer deposit. Instead, you can post a reversing Journal Entry in the current period. This will effectively negate the impact of the customer deposit on your financials. 3. Another workaround is to use a 'contra' bank account. You can write a cheque to this contra account to reverse the original deposit. Then, use that contra account to make a customer payment. This will bring the contra account back to zero. After this, you can inactive the contra account so no one else uses it. This method achieves what you want in the current period. 4. If you're dealing with automatic customer deposits created by an integration (like Shopify), you can turn off the customer deposit creation process from the integration settings. For example, in the Celigo Shopify integration app, you can go to the Billing flows and turn off the "Shopify transaction to NetSuite customer deposit (add)" flow. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******