exemptions certification details button on the customer is showing no records, why is this ?

AI generated answer (using internal Slack threads):

The "Exemptions Certification Details" button on the customer record shows no records because there are no exemption certificates associated with that customer. In NetSuite, if you want a customer to be tax exempt, you need to set up an exemption certificate on the customer record. This is done by navigating to the customer record and adding the exemption certificate details in the tax subtab. If you are using a third-party tax solution like AvaTax, you also need to set up the exemption certificate in AvaTax and ensure that the customer record in NetSuite is linked to the correct exemption certificate in AvaTax. If you have done all of this and the exemption certificate is still not showing up, it could be due to a synchronization issue between NetSuite and AvaTax. In this case, you may need to manually sync the customer record with AvaTax to ensure that the exemption certificate details are updated. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******