We are experiencing some weird behavior with Special Order Purchase Orders after Release 2024.2. Basically what's happening is the ship to address is defaulting to have the Override checkbox checked when the PO is created, and our company's address is overridden to just our zip code and state. We have to go in and uncheck the override checkbox each time a special order PO is made for our full address to populate. I cannot identify a system preference that is doing this, have checked scripts and workflows, etc. It seems to just start doing this in the new release. I also checked our Locations set up in the system and we don't have the Override box checked by default in the addresses for the locations. I'm totally stumped right now. Does anybody have any idea how this is happening? If we manually create special order Purchase Orders this doesn't happen. It's just when they are automatically generated after approving a Sales Order.

Hi @Chloë are you still having this issue? I am experiencing the same issue and i have no clue how to fix it

Yes @Livio we are still having the issue. I opened a case with NetSuite Support because it seems like a defect. I'm still waiting on a response from them.

i had to create a user event script to set override to false on PO creation and that worked. just a temporary fix so i dont have to reach out to netsuite support cause its not fun

That's what we are thinking about doing as well for a bandaid. I do want to know what it is that is causing this though. It's weird.

it happened a few years back right after a release, but on sales orders.

Interesting I didn't know that. Did you ever find out what caused that on Sales Orders? Also, did they do a patch to fix it? We haven't had this issue ever, even on Sales Orders.

i remember i had a case open with them a few years back and they fixed in 2-3 weeks. it was a reported defect

Good to know! Thank you!