when i create a return authorization from purchase orders it opens all items with not received quantities

AI generated answer (using internal Slack threads):

Based on the conversations, when you create a Return Authorization (RA) from Purchase Orders (POs), it opens all items with not received quantities because NetSuite's system is designed to handle such scenarios in this way. If you have a PO of a certain quantity and you receive more than that quantity, then create an RA for the received quantity, the PO will still show the received quantity. This is because the system does not automatically adjust the received quantity on the PO when an RA is created. If you want to receive more against the original PO, you have two options: 1. Delete the item receipt. This will allow you to receive more against the original PO. However, this option is not available if the item receipt is in a closed period. 2. Create a new line item or a new PO. This is how NetSuite's system is designed to handle such scenarios. In the case where you have a PO with multiple items and you receive a bill for one item, then a credit memo for the same item, and later receive a bill for all items, NetSuite will remove the item from the PO once it is billed and the bill is canceled by the credit memo. To resolve this issue and avoid it in the future, you should follow this process: 1. Create a new return authorization form. 2. Approve the return. 3. Ship the return to your vendor. 4. Enter the corresponding credit or refund for the return from your vendor. If you are receiving the error "You must enter at least one line item for this transaction" when using the receive order in NetSuite, you can solve this by following these steps: 1. Navigate to Setup > Accounting > Accounting Preferences > Order Management tab. 2. Under the Fulfillment section, unmark/disable the Default Items to Zero Received/Fulfilled checkbox. If this field is marked, transaction line items are unmarked by default and you will not be able to perform the bulk receiving of purchase orders. 3. Click Save. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******