Does anyone know why some of our orders with servi...
# generalt
ted_p
08/29/2024, 1:18 PMDoes anyone know why some of our orders with service type items are not automatically moving from pending fulfillment to billed? Netsuite says it should be automatic
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Rich Keller
08/29/2024, 2:57 PMDoes the item have a preference set for "Can be Received/Fulfilled?"
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ted_p
08/29/2024, 2:58 PMno, that was the first thing we checked. 😕
ted_p
08/29/2024, 2:58 PMIf we edit/save the order, it will actually go forward as expected, but it shouldn't require any manual intervention
ted_p
08/29/2024, 2:59 PMat least it didn't used to be like this
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zengs
08/29/2024, 3:27 PMi just tried to replicate and it went straight from pending fulfillment>pending billing. also hi ted lmfao
zengs
08/29/2024, 3:30 PMwhat is it saying under the system info
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ted_p
08/29/2024, 3:38 PMyeah, I can't replicate it in sandbox by making orders, but we just noticed some failing to go. system info doesn't show it going to pending billing
ted_p
08/29/2024, 3:38 PMwe ticketed with Netsuite
ted_p
08/29/2024, 3:38 PMalso, hi @zengs hahaha
crying sunglasses 1
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zengs
08/29/2024, 4:07 PMcan you report back with what support says because i'm curious how it's possible without some kind of deferred revenue rule or idk
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ted_p
08/29/2024, 4:11 PMwe suspect bug, but sure
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ted_p
08/29/2024, 4:11 PMwe only saw 2 in the whole year that this happened to, so it's not consistent
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