This site was built to compliment the existing NetSuite Professionals Slack Community by adding a means for members to easily find answers to common questions and to create a searchable database of those questions and answers.

NetSuite Professionals

Can a User Event script trigger from a customer created from an Online Customer form?  My preliminary findings are saying no.

What record is the UE deployed to?

customer?

I think you might need to also deploy it to Lead / Prospect

Hmmm.  I'll have to try it later.  In this case, the records come in as a Customer

huh, that's interesting, I'm not aware of any reason why that shouldnt fire the UE then, sorry I don't have anything else to offer but that doesn't sound right

the customer is the only thing that's created?  or does it create a case or someting too?

cos a UE won't fire if the context of it triggering is ALSO a UE

you can't daisy chain UEs to keep firing each other off :slightly_smiling_face:

Well, in some cases it will create a folder if an attachment is added, but I tried having it run on the folder, too and don't see any evidence of it firing.  I have a log.debug as the first real line of the script.

you didn't remove all the other contexts from the context filtering did you?
I think you identified the correct one, but I'd just select them all as a test to be sure

No, not SuiteCommerce.  Just one of the Online Customer forms you get in Setup &gt; Marketing

gotcha... yeah that seems odd, it should fire and you've done all the things I can think of

PS, adding a script to the form itself won't get what I need either.  I think that's client side and what I need is server side.

right, if that _could_ work though you might be able to work around it by calling a suitelet from the CS

could you test a WF too? see if that triggers?

Worst case scenario, I can always take the logic and set it up as a Scheduled/MapReduce.

might be able to use a WFA script instead if that does trigger and you need scripting

yeah i guess scheduled could work too,  still weird, report back if you figure it out

<@U9FNFCWRF> I actually got it to (kinda) work!  All I did was change the deployment to run on a Lead, and change it back to run on a Customer.

There are some conditions in the script that failed during that particular point in time which means I'm gonna have to go the Scheduled/MapReduce route anyway, but it's good to know it'll actually trigger :stuck_out_tongue: