Hey, we are using a workflow to send emails to 10,000 customers with a PDF(customer statement) template. However, due to a Netsuite defect, only 300 customers are receiving the emails. Do we have an alternative workaround to send emails?

How often do those mails get sent ?

@raghav Monthly once

MR script could do the job.

I am not sure, why because it seems netsuite server is not allowing 10000 mails at single time

As far as I remember you can send 10000 emails per day from your account. Maybe you are hitting that limit already ? I still think the MR script should be able to do the job, if not in one but 2 days at max. Where it runs only 2 days a month. And send your customers emails in 2 halves. I still feel you should be able to do it with your standard scheduled emails, just seems strange. You might wanna open up a support ticket for this to understand what's causing it.

Yes I raised to NS support, they said it is defect.

There are 2 issues to look into it sounds like: 1. Your workflow limitations (the 300 limit you're seeing) 2. Domain limitations if you're using a campaign For that much processing I'd suggest a map-reduce script as raghav mentioned instead of a workflow for performance reasons similar to what you're seeing. You'll also want to understand how you're sending the email and if it there's an issue with the quantity in the bulk send - if so it could be a Domain Key limitation.