Just got a very depressing response to a support case today (not Netsuite, another vendor), paraphrasing:

Hi!  This is an automated message sent by our helpful, friendly AI!  We have too many cases and not enough people to handle them.
If this email helped you, do nothing as we have already closed your ticket.  If not, reply back to re-open your case.

The logic here makes as much sense as my kids shutting the closet door, then opening it the next day surprised that it didn’t organize itself.

Since PBXs were invented we start suffering via navigating crazy automated answering machines/phones menus that takes us to nowhere and today we have almost no human answering the phones anymore. The same but even worse is going to happen with AI.

Sad but seems like this is the new reality