Im randomly getting this errors on the 2022.2.0 wi...
# suitecommerce
m
Im randomly getting this errors on the 2022.2.0 with no customizations at the checkout, did anyone has seen anything similar?
s
My guess is that you haven't got any payment methods set up
m
i do, website has been up for 9 years now
s
And the customer has payment cards set on their account?
It's hard to debug remotely like this – I would dive in to the line number of ssp_libraries.js and see exactly where it is getting stuck
m
I know it’s hard.. thank you for the effort. I tried to create a support case, but since my domain has deployed the DEV SSP they don’t look into the source because it’s “custom” even tho we dont have customizations at the checkout.. we only did that to change the path for the .ssps
looking into my logs I found something else weird.
s
Well the classic thing is to compare it against the src distro to see if the error repeats when you're using the unmodified bundle
So you can deploy the src SSPs against the touchpoints (and clear the cache) and then re-test, or use change the URL to use the src SSPs
The fact that you're getting undefined/undefined for the ccexpirydate is definitely super weird. Have you tried re-entering the CC details? Or is this a guest checkout?
e
@Martin I think that I faced a similar issue on the past. Have you enabled payments instruments on the NetSuite Account? If I'm not wrong, there is a bug that is treating credit cards as wrong payment methods and other thing that has happen to me is that if the customer has only expired credit cards then SCA fails. In a Sandbox account, after updating the expiration date, then the issue was gone.
s
Yeah my next idea was to generally gesture in the vague direction of payment instruments
m
It’s definitely related to the Payment Instruments, we enabled that a while ago to do tokenizations for other integrations