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Can anyone please help me troubleshoot the following error? *`Invalid entity reference key <tel:12340000987|1234-0000987>`* This is for CSV Import of credit memos using `Customer ID` (`Customer.entityid`) mapped to `Credit Memo : Customer (Req)`

in the csv import for credit memos it just says Credit Memo : Customer (Req)

I'm not sure what is supposed to map to it

it worked previously with Customer Id (which is just entityid on the customer record) but now it's not for some reason

I've also tried customer name, id and name, and internal ID

none of them works in combination or on their own

Use the Internal ID in your file and make sure you select "Internal ID" from the dropdown after you select the little pencil icon on the left.

That was the answer! It was a saved import and ur user had selected external ID