Hi, I've just created a new very simple script. It was only about 10 lines but it's been getting longer as I've been adding dialog boxes and log records as I try and find out what's wrong. This script works fine on the Sandbox account, but doesn't trigger at all on the production account. I have other scripts on the production account that are working well. I'm guessing it's something simple.... what have I missed?

• That it's deployed • The deployment is set to released • The audience is correct (All roles, for example)

Yes to all 3. Audience is set to All Roles. I've checked and checked and setup appears identical to how I set it up on the sandbox. It just doesn't trigger.

follow all the steps to deploying a script

Thanks, everything looks correct.. only think i noticed on script deployment is that I don't see any options for "execute as a role", however I am using administrator role for all my testing etc.

Is it a client script? Are there more than 10 scripts in production? There is a limit to the number of client scripts that can execute

Yes, it is a client script. There are 21 scripts in total in production, only 5 of which (including this one) are client scripts. This is the same on the sandbox as I only did a refresh last week.

On the page that the client script is running on, right click and select Inspect and then go to the Console and check to see if there are client-side errors. If there are, chances are that your script is being prevented from running by those errors.

Thanks all. I knoew it would be something simple. When I uploaded the script to the environment in the production the file in the filecabinet dropped the js extention - in the sb it didn't! Even if you downloaded the file from prod the js extention was there so it took a bit to find!

If it helps for next time, this environment comparison tool is designed to quickly figure out what the difference is in exactly these scenarios. (It's not free and I work for the company). Here's a video https://www.strongpoint.io/use-cases-environment-comparison-in-netsuite