From my testing a user event script doesn't fire in many context. And I am not sure how to accomplish with a work flow. I need to update a customer record when an email (Message) is sent from Netsuite to that customer. Any tips on approaches?

use a map/reduce script to search for messages that have been sent and update the matching customer

thx @battk. I was thinking of resorting to a scheduled mass update. High level, is a map reduce better than mass update? I was originally hoping for real time updates.

real time updates basically means you limit yourself to what a user event supports

i did deploy a user event but it didn't fire when sending email via script. I was thinking maybe workflow on "Message" created would always fire and I could send results to action script, do you think that would work?

user events and workflows are the same thing

they share the same trigger events and contexts?

you get more options with user events, but its mostly the same

thnak you

you are asking in the suitescript channel, you get the suitescript options here, which are map/reduce or scheduled scripts

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