Hi All, I am trying to create custom error with er...
# suitescripts
SS
11/27/2021, 5:23 PMHi All, I am trying to create custom error with error.create api. I can see the error in log but email didn't send. Please help.
I have set the notifyOff false. Script type is user event. Thanks
throw error.create({
name: type,
message: message,
notifyOff: false
});
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battk
11/28/2021, 4:47 AMError messages have more to do with the Unhandled Errors from the script record
battk
11/28/2021, 4:48 AMIf you are working in a sandbox, then Preferences for Sandbox Email may be the issue
battk
11/28/2021, 4:49 AMIf you think you did everything correctly, then follow the Troubleshooting Undelivered Email topic
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SS
11/29/2021, 10:12 AMThank you @battk. Actually i want to send email with error message, if the response code is 400.
Can we do it using error.create api or I need to use email.send?
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battk
11/29/2021, 10:17 AMthats what the unhandled errors are for
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SS
11/29/2021, 10:18 AMBut it is not working. Script executes further if code is 200 or 201 only
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battk
11/29/2021, 10:19 AMare you eventually catching the error
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SS
11/29/2021, 10:20 AMI am trying to throw the error using error.create api if cpde is not 200/201
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battk
11/29/2021, 10:21 AMare you eventually catching the error
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SS
11/29/2021, 10:21 AMNo
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battk
11/29/2021, 10:21 AMthat means that the thrown error is handled by the unhandled errors of the script
battk
11/29/2021, 10:21 AMwho is setup to receive emails on the script record
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SS
11/29/2021, 10:22 AMI have set my email in notify emails field
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battk
11/29/2021, 10:23 AMare you on a sandbox?
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SS
11/29/2021, 10:25 AMyes. In email preferences, i used both option SEND EMAIL TO LOGGED IN USER, SEND EMAIL TO (SEPARATE ADDRESSES WITH COMMAS) one by one
SS
11/29/2021, 10:25 AMBut it didn't work
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battk
11/29/2021, 10:26 AMwhat was it before
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SS
11/29/2021, 10:26 AMSEND EMAIL TO LOGGED IN USER
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battk
11/29/2021, 10:27 AMas in when the sandbox was refreshed
battk
11/29/2021, 10:27 AMthis setting comes from production
battk
11/29/2021, 10:28 AMwhatever it was originally is what is in the sandbox now
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SS
11/29/2021, 10:28 AMNot sure but i think 4 or 5 month ago
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battk
11/29/2021, 10:29 AMwhat is it now?
battk
11/29/2021, 10:29 AMin the sandbox?
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SS
11/29/2021, 10:30 AMSorry didn't get your point
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battk
11/29/2021, 10:30 AMif it started out as
SEND EMAIL TO LOGGED IN USERbattk
11/29/2021, 10:31 AMthen you should be able to find the emails in the inbox of your netsuite login email
battk
11/29/2021, 10:31 AMif its not there, you need to follow the troubleshooting directions to see if netsuite sent the email and if it bounced
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SS
11/29/2021, 10:39 AMI have checked it. These are not the cause of the issue. Not sure but i think i am doing somethin wrong in error.create api
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battk
11/29/2021, 10:40 AMif you dont see the email in the sent email list, then netsuite didnt even try to send the email
battk
11/29/2021, 10:42 AMyou can try directly using email.send, but the normal error handling process is determined by the unhandled errors on the script record and the sandbox email preferences
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SS
11/29/2021, 10:42 AMyes but i am setting the notifyOff: false. The script type is user event. Do you think this is not possible in user event script?
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battk
11/29/2021, 10:43 AMits possible for user event scripts to send errors in sandbox accounts
battk
11/29/2021, 10:44 AMthe code you shared is enough to throw an error
battk
11/29/2021, 10:45 AMassuming you dont catch it in other parts of your code
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SS
11/29/2021, 11:07 AMThank you so much. Appreciate your help
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