I'm not sure if this is for <#C29HQS63G|> or a dif...
# suitescript
a
I'm not sure if this is for #C29HQS63G or a different channel, but will post here. Customer has 2 different fields one labeled
INVOICE EMAIL 1
and one is
INVOICE EMAIL 2
When an invoice is created an email goes out to both recipients from these fields. However the template for the email is different for the 2. Where can I control what the template for the 2nd one is? Or where can I change the setting that they should get the same template?
b
you need to find whatever is sending the email and modify it
is the usual place to start
if the email are sent out on a schedule, then you need to start looking at scheduled/map reduce scripts
or the maybe scheduled workflows
a
I think its using a script or workflow. I think its using Netsuite's native email procresses. (To be emailed?)
b
you wouldnt get 2 different emails from to be emailed
a
You were correct. It was from a workflow. Thanks!