anybody have any suggestions for best ways to get files from customers without forcing them to use an FTP, or give them access to a google drive folder? i'd love to either pull from an email or send them a link to drop their file in. can think of a few solutions, but would love to know what other people are using

You can deploy a suitelet which has a file upload field to the Customer Center, if the cost of those (cheaper) licenses isn’t prohibitive (and if you want the other customer center benefits). Or you can use inbound email capture (either via a custom plugin or taking advantage of support case email capture) and have them send the attachment to a specific email alias which can then be dealt with inside NS. Or as Fred said, if you have a company website with a page for inputting the file, that form could send the file to a RESTlet endpoint. I’ve seen all 3 - just depends on your customer’s needs, scripting capabilities/budget, how much you want to maintain, etc.

We have a portal builder you could leverage that allows for uploading and downloading files into the file cabinet. It is built right in NetSuite so no need to deal with managing integrations or secondary platforms. Let me know if you’d like to take a look www.versital.io