Hi All, i am creating a cash refund record from th...
# suitescripts
SS
03/30/2021, 10:41 AMHi All, i am creating a cash refund record from the cash sale, enter the card details but after save cash refund disassociates from cash sales.
If on the cash refund record, I add a new item and remove the old item this issue occurs but if I don't add a new item this issue doesn't occur. Also the account set as unapproved customer payment from undeposited funds....Any idea?
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battk
03/30/2021, 2:09 PMyou should be able to add or remove items
battk
03/30/2021, 2:09 PMas long as you dont remove everything
battk
03/30/2021, 2:09 PMif you remove all the items, then your customer refund has no relation to the cash sale
battk
03/30/2021, 2:12 PMunapproved payment sounds like your payment event failed, so double check your billing tab for the payment event
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SS
03/30/2021, 2:19 PMmeans i am removing the item that is set on cash sale and setting the new iten on cash refund that's why i am facing the this issue
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battk
03/30/2021, 2:30 PMif there is only 1 item on the cash refund, and you remove it, then there are no longer any line items related to the cash sale left
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SS
03/30/2021, 2:40 PMOk got it..thank you
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