I am getting an error when trying to create a Sales Order using SOAP:

Error: Invalid item reference key 7565 for subsidiary 19.

The item does indeed exist and has worked in the past. Any ideas why I would be getting this error? I'm relatively new to NetSuite, so I don't know where to start looking. Any help would be appreciated.

Sounds like a dumb question but you are sure someone didnt inactivate the item, right?

I don't believe so. Do you know where I would find that in the NetSuite UI?

Either you're using the wrong subsidiary or the item has been inactived or its the wrong item for the subsidiary. Thats what it is 99% of the time

How would I tell if it is inactive and do you know where I can check the subsidiary?

the item record ID for ID 7565

I'm looking at that now, but there is so much information on the page, I don't know what I'm looking for. I have an

OBSOLETE (END OF LIFE)

checkbox, but that is unchecked.

There's a property for isinactive or you can go to the list view and click "show inactive" and you look for that ID and see if its inactive

Update: I found the Subsidiary and we only have one, so I'm not sure how that would be the problem.

You'll have to check the form level to see where isinactive box is on the record though]

it would be pretty unusual to only have a single subsidiary with the internal id 19

That's all that I see. We had some trouble getting things set up and outsourced the setup, so I wouldn't be surprised if there were 18 others that were deleted.