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Hi All, Payment event is created if the payment me...
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s
Hi All, Payment event is created if the payment method is 'offline' type but if payment method is 'payment card' type it is not created....Any idea why? and Can it be changed to be the same for both? Thanks
b
what values do you have in the other payment related fields like the handling mode, payment operation, and payment processing profile?
s
We are capturing the payment in Braintree on the cash sale record using auth id. We are not using the payment instrument feature so there is no handling mode. The payment processing profile is Payflow pro but we didn't use this.
b
that sounds correct then
no payment event if you are not triggering your payment processor
s
but why it is created for 'Offline' type payment method
b
you should be getting an external payment event for the offline payment method
👍 1
to represent that the payment processor did something outside of netsuite
for your regular payment card payment method, nothing has happened in any payment processor
so no payment event
if your payment processor was setup correctly in netsuite and the charge it box was marked, a payment event should be triggered for your payment card
s
if we are not using the supported payment method of payment processing then will it be created or not?
b
not sure what that means, but there is a fair bit of setup required on both the payment method and on the payment processing profile
s
The payment that I use, is not in the list of supported payment method on payment processing profile
b
im going to avoid giving advice on how to setup a payment processor, things can go very badly very quickly if there is an existing setup
s
Ok, Thanks for the help
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