Sanity Check - We've been experiencing a timeout i...
# suitescriptm
michoel
12/18/2020, 5:19 AMSanity Check - We've been experiencing a timeout issue with NetSuite's Electronic Payments bundle. Support has come back and recommended we edit the deployment to toggle the Execute as Role to admin and back. Is there any way this can actually do anything?
michoel
12/18/2020, 5:20 AMmessage has been deleted
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erictgrubaugh
12/18/2020, 5:27 AMPerhaps they're doing some caching of permissions and that will flush it out? That is a SWAG of the highest order
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battk
12/18/2020, 5:40 AMprobably wont matter if it works or not, they will insist you do it before moving onto other alternatives
battk
12/18/2020, 5:41 AMif it fixes the problem, great (though really weird)
battk
12/18/2020, 5:41 AMif not, tell them
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michoel
12/18/2020, 5:42 AMYeah.. our admin is going to try next week but I'm really curious/sceptical how it could help
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Sciuridae54696d
12/18/2020, 8:30 AM@michoel are you using the advanced electronic bank payments license?
Sciuridae54696d
12/18/2020, 8:34 AMthe eft bundle failed for us because the license engine had a timeout issue, and we had to do manual requests to fix it, we tried the Setup>License Client>Manual License Request and that helped
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michoel
12/18/2020, 9:08 AM@Sciuridae54696d I believe it is the advanced. I will mention this to the admin as well. Thanks.
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stalbert
12/18/2020, 3:10 PMEven if toggling that setting it appears the problem resolves, it does not mean it was causal
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michoel
12/21/2020, 2:55 AMToggling the run as role did not fix search timeout issues.
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