we’re trying to use an SSH key to connect to through SFTP. We have the private key uploaded into NetSuite and the public key on the server, but are still getting this error when we try to establish the connection. Is there something that we are missing?

have you successfully connected via an actual sftp client

not really able to test, because they have to whitelist the IP addresses. I know that consistent IP addresses is not “supported” by NetSuite, but we have compiled a list of them are white listing based on that list

Probably want to work out a way to test that all the keys are in working order

thanks for that recommendation, going to see if they will whitelist my IP temporarily for testing