Hi all, I have a User event script on Create of Return Authorization that will send an email to Customer to inform them their product is being returned. However, sometimes the custom email field on Customer record is blank (which is the field the script uses) and the email didn't get send. I wonder if there is some sort of QC process that i can put in place to see if a Return Authorization email didn't send? Thanks

You can either have a catch statement in the code saying send you an email or something if there is no email or if the email fails to send. Another thing you can do is add a field to the RMA and if error occurs populate that field with the error message and you can report off those if you don't want an email alert or even better have both to catch it

@ngill4492 such great ideas, thanks so much. I'm going to do both of them

Awesome! No problem at all!