Any way (via script or wf) to trigger something wh...
# generalj
jen
08/04/2022, 4:01 PMAny way (via script or wf) to trigger something whenever an email is sent to a record? like if a customer replies back to an email sent from a sales order or something?
jen
08/04/2022, 4:03 PMI’m trying to find a way to sent Out of Office replies automatically when someone emails back to one of the NetSuite reply-to emails.
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Boris Barrera
08/04/2022, 5:23 PMI believe that scripting should be able to handle this. In past work experiences, I've had a similar set up for when users reply to the Netsuite emails
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jen
08/04/2022, 5:53 PMI’m at a total loss for knowing how to detect incoming emails
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battk
08/04/2022, 6:08 PMfirst step is to determine if user event scripts are suitable
battk
08/04/2022, 6:08 PMdeploy a user event script that implements all entry points that simply logs that it was triggered
battk
08/04/2022, 6:08 PMthen deploy it to all records
battk
08/04/2022, 6:09 PMthen reply to the email sent from the record
battk
08/04/2022, 6:09 PMwait for the message to appear on the record, and then check the logs
battk
08/04/2022, 6:09 PMif your email triggered a log, you can use a user event script
battk
08/04/2022, 6:10 PMif not, then you need to rely on a search/query to find your message
battk
08/04/2022, 6:10 PMusually in a map/reduce or scheduled script
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jen
08/05/2022, 2:55 PMyeah I was thinking Scheduled Script might be the approach. Basically set it to run every <x> minutes, and check the previous <x> minutes for received emails where the intended recipient was someone currently out of office.
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battk
08/05/2022, 3:02 PMyour account has a very nice queue if you think you can rely on it running every x minutes
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jen
08/05/2022, 3:09 PMhahhah
jen
08/05/2022, 3:09 PMwell we don’t have too many scheduled scripts
jen
08/05/2022, 3:09 PMwe have a similar one that runs every … 4 hours maybe? that checks for emails that we sent that ended up undelivered. Because NetSuite doesn’t bother to TELL you when this happens.
jen
08/05/2022, 3:18 PM@battk looks like replying to NS record doesn’t trigger UE at all. Sad.
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battk
08/05/2022, 3:27 PMthe usual is to make sure that you properly deployed the script
battk
08/05/2022, 3:27 PMand in this case, wait for netsuite to receive the email
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jen
08/05/2022, 3:47 PMI did test that
jen
08/05/2022, 3:47 PMreplied back to a support case
jen
08/05/2022, 3:48 PMeven though the system notes of case show that the
Last Message Dateb
battk
08/05/2022, 4:08 PMapply to all records
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jen
08/05/2022, 4:31 PMI think I can deploy to
Messagejen
08/05/2022, 4:47 PMoooh I think this will work
jen
08/05/2022, 4:47 PMnow I need to figure out the best way to determine when someone is “back” from being away, given the weird way NS models vacations in the calendar.
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