Hi - does anyone offer "Service Credits" (essentially a pre-paid credit to be applied to future service invoices), and if so, how do you track those in NS?

My clients use 360 Subscription Billing software, which lets you create a credit memo that gets auto-applied to future invoices. Sticking with native NetSuite options, depends on the desired accounting: you could use a credit memo and manually apply it as new invoices come out, or you could enter it as an unapplied payment or a customer deposit (depending on if you need a liability to go with your cash)

@Catherine Fray - Thank you! That is the path I started down (a credit memo applied to future invoices) so it's reassuring to know that is approach that others are taking. Using an unapplied payment wasn't on my radar but is intriguing.