Usually the SFTP downloads in my account works as ...
# suitescripta
Arun Dasari
05/15/2020, 3:38 PMUsually the SFTP downloads in my account works as expected. But this morning I started getting the error "Script Execution Time Exceeded". There is no script change but still getting the errro. Any ideas please ?? Thanks
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battk
05/15/2020, 4:20 PMDepending on what kind of script you have, your script is running too long
battk
05/15/2020, 4:20 PMIf its a scheduled script, yield more often
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Arun Dasari
05/15/2020, 4:28 PMits a Suitelet Script @battk
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battk
05/15/2020, 5:21 PMi dont think ive seen that error on a suitelet
battk
05/15/2020, 5:21 PMare you doing something that is triggering a user event script
battk
05/15/2020, 5:21 PMand its the user event script throwing the error?
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Arun Dasari
05/15/2020, 5:23 PMNo we are not calling any user event script. When i checked the logs the error is throwing at the time of connection to the SFTP server which is sftp.createConnection(options).
Arun Dasari
05/15/2020, 5:25 PMFrom the SFTP server side we don't have any changes in the past as well. I think the Netsuite API sftp.createConnection(options) has some issue with it @battk
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battk
05/15/2020, 5:26 PMyou probably want to get started on that netsuite support case
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Arun Dasari
05/15/2020, 5:28 PMok I will contact NetSuite support. Thanks @battk
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stalbert
05/15/2020, 5:54 PMSFTP'ing files around using a Suitelet might also not be the best option...
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Arun Dasari
05/15/2020, 6:14 PMwithout using suitelet how the users can upload the file ?? @stalbert . right now we are using suitelet page where the users upload the file and we take the same file and upload the file to the SFTP server in the same suitelet Script. Is it not a good practice ??
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stalbert
05/15/2020, 7:00 PMIf your business process would tolerate it, I'd recommend capturing the file with the suitelet saving to the file cabinet. Then have a background script (e.g. scheduled script) pick up the file(s) and send to SFTP.
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Arun Dasari
05/15/2020, 8:10 PMok Thanks. I will check with my team to see if we can change to above described process.
Arun Dasari
05/15/2020, 8:12 PMWhat would be the benefit of using scheduled script process compared to suitelet process we currently using?? @stalbert
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Alexter Philip De Guzman
05/16/2020, 9:37 AMI do get the same errors right now frequently which is not a problem prior 2020.1
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edpiper
05/17/2020, 3:29 AMgetting the same error.. since friday. i dont think it's coz @Arun Dasari implemented it in a suitelet, there's something wrong with the SFTP APIs.
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Arun Dasari
05/17/2020, 3:40 AMAs @Alexter Philip De Guzman and you @edpiper seeing the same error, It seems to be there is something wrong with the SFTP API's. I have already created support case with NetSuite and waiting for their response. Please let me know if you guys have any update on this. Thanks
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edpiper
05/17/2020, 3:56 AMSame.. I just filed a Support Case. We'll update here as well, if any.
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stalbert
05/18/2020, 3:35 PMA scheduled script has much more governance and longer execution time limits than a Suitelet. It can also be designed to retry on error without bothering the end user.
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edpiper
05/19/2020, 9:11 AMAgree @stalbert... You may want to consider that @Arun Dasari
Though, the problem for this case, is not on the design limitation. It's a system error, which by the way, NS Support has reverted and fixed my case.
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Arun Dasari
05/19/2020, 4:21 PMOkay Thanks