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but what you can do is load the record, edit it, save it, and then redirect to it

it just slows down the UX if youre doing a lot of logic

yeah, like i said. If you have a lot of code running before load already or if it's not simple logic, it's not worth it but it's kind of the only way

on aftersubmit i check for outbound message, want to record the date of the first one on a custom field

problem is, when you send a message it doesn't update. you'd have to edit the case and save

why is it so important to set the field in beforeLoad

use case: user has case in their queue, assigned to them. they have no need to edit the case until it's solved. they can send a message without editing. the field will not update until they close the case.

so you want to change the field with out the user having to edit or save the case?

nevermind, it's fine. the reporting is for closed cases